Value Pricing for IT Outsourcing

Value Pricing for IT Outsourcing
IT Direct charges a competitive per-minute rate or support plans. Clients can choose the right support plan to fit their needs. IT Direct does not add a surcharge for after-hours or emergency service, and does not charge for travel time  if you are  a  client on the All-in-One support plan.

Key features and benefits of IT Direct's value pricing include:

 

Full Comprehensive All-in-One Support Plans
IT Direct provides support plans that bundle your all of your office needs, without requiring to hire three or four companies to do the job. IT Direct can customize a support agreement that includes your telphone, internet, cabling, printers, computers, and CCTV equipment. By having IT Direct provide you an all-in-one support agreement you will have one point of contact for all your technology needs. We even provide replacement of hardware that may need to be replaced after the manufactures warranty. * speak to a representative for more details

Competitive By-the-Minute Rates
IT Direct charges competitive per-minute rates for access to seasoned support professionals. IT Direct's certified consultants are fast, efficient and experienced. By charging a competitive by-the-minute rate and solving problems quickly, IT Direct offers clients the best return-on-investment available South Florida for small business IT support.
 

Simple Engagement Model or Retainers without Surcharges
IT Direct's simple by-the-minute engagement model requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that drive up support costs. For remote support, you pay only for the actual time spent working on your problem. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when our expert is actually on-site solving your problems. No onsite charges, travel fees, or expenses. Just our competitive per-minute rate. For urgent same-day on-site service calls, you may have to pay for our consultant's travel time, but never an increased emergency rate.
 

Low Overhead Through Leveraged Technology
IT Direct delivers services in the most efficient way possible in order to provide fast, low-cost solutions. By leveraging technology, IT Direct streamlines service delivery and minimizes administrative overhead. IT Direct's remote support and proactive monitoring drive support costs down dramatically by resolving problems quickly and avoiding catastrophic failures. IT Direct's sophisticated virtual office environment allows IT Direct's consultants to spend more time on fixing IT problems and less time on logistics. IT Direct's unique internal support database allows IT Direct's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.
 

Remote Support
IT Direct is a pioneer in providing secure remote support to business networks worldwide. When practiced correctly, remote support offers significant productivity enhancement and money savings by solving problems in a fraction of the time that would be required for an on-site service call. IT Direct's remote support experts know how to resolve problems quickly, and IT Direct's low-granularity pricing model for remote support protects clients from having to pay for services are never delivered.
 

Proactive Monitoring
IT Direct is an experienced support firm in the use of Microsoft Operations Manager (MOM), state-of-the-art software that proactively monitors key network servers to identify potential problems before they can disrupt your business. MOM automatically scans event logs from critical servers, then filters and analyzes these system events based on an extensive, continually updated support database. When MOM detects a problem, it executes special corrective scripts or generates alarms to notify designated service personnel. MOM also produces trend reports so you can track the health of your network. All of IT Direct's special IT outsourcing support packages utilize Microsoft Operations Manager to keep business networks up and running with minimal intervention by service personnel.

06.12.2006. 08:36

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